Frequently Asked Questions
Our customers love our products & service!
We are focused on providing the best service & product quality to all of our customers.
Q: - How quickly will I receive my order?
Blank Garments will be despatched next working day if ordered before 3pm.
Personalised garments will be on a 5-7 day lead-time.
Q: - How much is shipping?
Delivery is free on orders over £150.00 and only a small charge of £6.95 +VAT applied to smaller orders in the UK.
There are NO HIDDEN or EXTRA CHARGES when you add your products to basket!
Q: - What is digitising?
This means changing your current logo/design into a format suitable for embroidery so our digital machines can stitch your logo onto the garments.
Q: - Do you provide samples?
Yes. We can do an embroidery sample swatch for you to approve before applying it to the garments. Just provide us with your email address.
Q: - Why do I need to pay a setup charge?
This is due to the time and effort to make up screens, get logos digitised, set up artwork etc. before we can actually process the order.
Q: - How can I pay?
We accept all major credit cards as well as PayPal and BACS.
Q: - Which formats do you accept for artwork?
Pdf, jpeg, ai and psd files. Please send your artwork larger than the size you require on the garments in order for us to adjust if need be.
If you have any other questions, please give us a call on 0114 2555110 or email firstname.lastname@example.org and we will be happy to answer your query.