Frequently Asked Questions


Our customers love our products & service!

We are focused on providing the best service & product quality to all of our customers.


Q: - How quickly will I receive my order?

Answer:

Blank Garments will be despatched next working day if ordered before 3pm.

Personalised garments will be on a 5-7 day lead-time.


Q: - How much is shipping?

Answer:

Delivery is free on orders over £150.00 and only a small charge of £6.95 +VAT applied to smaller orders in the UK.

There are NO HIDDEN or EXTRA CHARGES when you add your products to basket!


Q: - What is digitising?

Answer:

This means changing your current logo/design into a format suitable for embroidery so our digital machines can stitch your logo onto the garments.


Q: - Do you provide samples?

Answer:

Yes. We can do an embroidery sample swatch for you to approve before applying it to the garments. Just provide us with your email address.


Q: - Why do I need to pay a setup charge?

Answer:

This is due to the time and effort to make up screens, get logos digitised, set up artwork etc. before we can actually process the order.


Q: - How can I pay?

Answer:

We accept all major credit cards as well as PayPal and BACS.


Q: - Which formats do you accept for artwork?

Answer:

Pdf, jpeg, ai and psd files. Please send your artwork larger than the size you require on the garments in order for us to adjust if need be.


Q: - What is your returns policy?

Answer:

Here is a link to our current returns policy LINK


Q: - What is your returns policy?

Answer:

Here is a link to our current returns policy LINK

If you have any other questions, please give us a call on 0114 2555110 or email sales@btcworkwear.co.uk and we will be happy to answer your query.